Can you explain giving us notice?
Of course – we will notify your group a minimum of 24 hours in advance if we need to pop over to your house for any reason. We will either notify your group by text or email (if you change your number or email address, please be aware that it is your responsibility to notify us so we can amend your details on our system). We will always try and give as much notice as we can if we know far enough in advance but the minimum notice that you will receive will be 24 hours.
Please note that if you have requested us to pop over or you have reported an issue to us that requires attention, it therefore negates the need for any notice as you have requested us to attend to the problem. We will tend to give you notice for visits that include reasons such as house viewings, inspections, arranged meetings (see below), gas safety certifications etc.