We will be available all the way to help you move in to your new home and at the end of your tenancy when it is time to move out.
Please refer to our FAQs section for more detailed instructions.
You will be sent an email confirming the move in meeting date and the meeting starts at 4pm. One of our Account Managers will meet you at the property at 4pm to check you in – they’ll give you some important information about the house and give you the inventory. After this you’ll be given the keys to your new home! We would like at least one person from your group to be at the move in meeting so they can collect the keys for everyone. If you are not able to be present on move in day then just contact the person from your group who has taken all the keys.
One month before you are due to move out one of our Account Managers will visit your house to give advice on what actions to take to make your move out as smooth as possible. You will need to vacate the property by 9am on move out day to allow for contractors to begin works for the next group moving in. An extensive move out report will be emailed to you all showing photos of the condition of the house after you have left. There is no need to anyone in your group to attend the move out as independent inventory contractors will take all photos and report back on the condition of the property, comparing it to the beginning of the tenancy.